We stand behind our product!
If for any reason our ThunderWorks product isn't the right solution for your dog, return it within 45 days for a full refund of your purchase price. Once your return is received and inspected (usually within 72 hours of receipt), your refund will be processed and a credit will be automatically applied to your credit card or original method of payment within 7 days. Please note that depending on your credit card company, it may take an additional 2-10 business days after your credit is applied for it to post to your account. As part of our 45-day return policy, all returns will need to be received and processed within 45 days of purchase.
If you purchased one of our ThunderWorks products from a retailer, please return the product to the retail location, not to ThunderWorks, for a refund. We do not accept returns not purchased from our online retail store.
Note about Embroidery: Because embroidery is customized we do not offer a money back guarantee, returns or exchanges on embroidered products.
How do I return my ThunderShirt for the money-back guarantee?
If you purchased your ThunderShirt from another retailer: Please return your ThunderShirt to the place of purchase for credit; we are unable to process returns for ThunderShirts not purchased directly from ThunderWorks Company. If the place of purchase is unwilling to support the refund policy, please contact us at firstname.lastname@example.org. If you purchased your ThunderShirt directly from ThunderWorks Company: We stand behind our product! If for any reason you decide that the ThunderShirt is not the right solution for your dog, you may return it within 45 days for a refund of your purchase price. To ensure we are able to process your return efficiently, we will provide you with a return label for your package. Please contact ThunderWorks for your return label by emailing us at email@example.com (Please Include order#) or you can Live Chat with us by clicking on the Live Chat link on top of this page. You can also call us at 866-892-2078, and press 3 for customer service during business hours 8:00 am-5:00 pm Eastern Standard Time. Return Process: Once we review your order history and confirm that you are still within your 45 days, we will email you a return label that you can use to return and track your package. When we receive your package, a credit for the original purchase price of the product, less $5.95 for return shipping, will be issued to your credit card within a week. In the event that we cannot process a credit, a check will be mailed to you. If your return is due to product defect or shipping error ThunderShirt will provide you a return label at no cost. Embroidered ThunderShirts: Because embroidery is customized we do not offer a money back guarantee, returns or exchanges on these products.
How do I exchange my ThunderShirt for a different size?
If you purchased your ThunderShirt from another retailer: You will need to exchange the ThunderShirt at the place of purchase, as they received your payment. All of our retailers are aware of, and should abide by, our 100% satisfaction guarantee. You may need contact the place of purchase directly to find out their exchange procedures. If you purchased your ThunderShirt directly from ThunderWorks: If you believe that you may need a different size ThunderShirt for your dog, we will be happy to exchange it. Please send it back with the pack sheet or order number with a note stating the new size you'd like to: ThunderShirt Customer Service, 112A Broadway St., Durham, NC 27701. Please note that an additional charge of $10 will be applied if you are exchanging an embroidered ThunderShirt. We donate returns and exchanges to rescue groups and shelters. The returned ThunderShirt will be put to good use!